Damaged or Defective Items

    In the unlikely event your nagabahna.com.cn order arrives to you in less than perfect condition (damaged, incorrect, or otherwise defective by our fault or carrier error), please let us know.

    We will arrange replacement parts or, in necessary cases, a complete replacement while covering all outgoing and return shipping costs. You must contact us within 30 days of delivery to report a claim. Any failure to report claims in a timely manner may not be covered by NAGABAHNA. Please reach out to our Customer Experience Team with any questions.

    The quickest and easiest way to process the return or replacement parts is by submitting our warranty request form.

    If only a part of the product needs to be replaced, we will typically request that you recycle the damaged or defective piece. For full product replacements, we will issue a shipping carrier call tag to bring the merchandise back to our facility. Whenever we issue a call tag, we will first provide you with a Return Merchandise Authorization (RMA) number. Be sure to clearly write your provided RMA number on the outside of each returning package. This helps us to identify the product when it’s returned to us so we can process your return quickly. Please make sure each product is carefully packed and properly sealed as we are not responsible for packages that are lost or damaged.